Punish Mishra, one of the senior Everest Group consultants that worked on the IT-BPO Road Map 2010-2011, recently wrote that the Philippines is expanding its role in the global services supply chain. While noting that the Philippines is justifiably proud that it has become the world’s number one center for voice services, Mishra suggested that the IT-BPO industry must proactively manage for the future, if it is to continue to grow rapidly.
Among the threats are new competitors, which are everywhere: Africa, China, Central & Latin America, and Eastern Europe. Another is the fast-evolving scope of the industry to complex, knowledge services and whether the Philippine labor pool can meet demand. Mishra notes that educational reform, the development of Next Wave Cities, and credibly communicating the Philippines’ capability for delivering complex services are critical factors affecting the industry’s growth.
The Philippines has a large and young population, and although it is much smaller than India and China, it is significantly larger than many emerging competitors. If the Philippines does the things Mishra suggests, it’s likely to continue growing.
These are the issues that the IOS Chairman’s Panel on emerging markets and their futures will address on October 11. Moderated by the Business Processing Association of the Philippines chairman and LiveIT CEO Fred Ayala, panelists include Martin Noel Conboy, president of the Australian Business Process Outsourcing Association; Sergio Pessoa, director of marketing and international markets, Brazilian Association of IT and Communication Companies; Armand Angeli, co-founder and president of the European Outsourcing Association; and Valentin Makarov, president of the RUSSOFT Association.
After a year of change, this discussion will be both informative and lively. It seems the entire developing world wants to leverage outsourcing opportunity to create jobs and new sources of revenue. But can everyone really benefit, despite incredible demand for services? And with developing countries still straining under the weight of high unemployment, historic deficits, and record-setting mortgage defaults, will they continue to outsource services?